Booking Policy

 

The following terms and conditions are designed to ensure clarity, professionalism, and efficiency for all projects. By booking services with Embouchure, clients agree to these policies.

1. Booking & Scheduling

All projects must be scheduled through official Embouchure channels, including:

  • Website intake form

  • Email confirmation

  • Authorized booking representatives

Informal bookings via social media or direct messages are not considered confirmed.

All bookings are subject to availability and project approval.

2. Project Confirmation

A project is considered confirmed only when:

  • The intake process is completed

  • Scope is approved

  • The required deposit or payment is received

  • Written confirmation is issued

No work begins prior to confirmation.

3. Payment Requirements

Audio Production, Mixing, and Related Services

  • Mixing projects require a non-refundable 60% deposit.

  • The remaining 40% balance is due prior to final delivery.

  • Mastering services require full payment in advance.

  • Student (must be verified) and conditional projects may require full prepayment.

Recording Services

When recording is required:

  • Studio time may be booked through affiliate facilities.

  • External studio fees are the responsibility of the client.

  • Recording sessions require advance payment.

Videography & Event Services

  • A non-refundable 60% deposit is required to secure event bookings.

  • Remaining balance is due prior to final delivery.

All payments must be completed before final files are released.

4. File Delivery & Access

Final deliverables are provided through the FilePass portal or secure digital delivery.

Balances may be completed through the delivery portal, after which downloads will be unlocked.

All files remain the property of Embouchure until full payment is received.

5. Session & Production Time

Remote & Self-Recorded Projects

Many clients provide self-recorded materials. Clients are responsible for:

  • Audio quality

  • File organization

  • Technical accuracy

Additional editing or correction may result in additional fees.

Affiliate Studio Sessions

When external facilities are used:

  • Session time must be reserved in advance

  • Cancellations are subject to facility policies

  • Embouchure is not responsible for third-party facility fees

6. Cancellations & Rescheduling

Audio & Production Projects

  • Cancellations made more than 72 hours before start: Deposit retained

  • Cancellations within 72 hours: Additional fees may apply

  • No-shows may result in forfeiture of all fees paid

Videography & Events

  • Cancellations must be submitted in writing

  • More than 30 days prior: Partial deposit retained

  • Less than 30 days prior: Full deposit retained

Rescheduling is subject to availability.

7. Turnaround Times

Standard turnaround begins after receipt of all materials and payments.

  • Mixing: 10–20 business days per song

  • Mastering: 2–4 business days per song

  • Video projects: Up to 90 days

Rush services are available at additional cost, subject to availability.

8. Revisions & Scope Management

Each project includes a defined number of revisions.

Requests outside the original scope may incur additional fees.

Excessive revisions or major creative changes may require a revised agreement.

9. Client Responsibilities

Clients agree to:

  • Provide complete and accurate materials

  • Respond promptly to requests

  • Meet approval deadlines

  • Obtain required permissions

  • Follow submission guidelines

Delays caused by client actions may affect timelines.

10. Promotional Use

Embouchure reserves the right to display excerpts of completed work for portfolio and promotional purposes unless otherwise agreed in writing.

11. Health, Safety & Working Conditions

For on-location services:

  • Unsafe conditions may result in service suspension

  • Embouchure reserves the right to refuse work in hazardous environments

12. Limitation of Liability

Embouchure’s liability is limited to the total amount paid for the booked services.

Embouchure is not responsible for technical issues beyond reasonable control.

13. Refund Policy

Deposits are non-refundable once work has begun.

Refunds may be issued only in accordance with cancellation guidelines.

All refunds are processed using the original payment method.

14. Accepted Payment Methods

Accepted forms of payment include:

  • Credit/Debit Cards

  • Bank Transfer

  • PayPal

  • Cryptocurrency (where applicable)

Payment methods are subject to change.